Paul Thigpen Ford Of Waynesboro
Waynesboro, GA25 mi
Google rating
4.3
1,212 reviews
Enhanced Score
4.31★
WATCH- National
- #2,329 of 2,783 · Bottom 17%
- GA market
- #77 of 89
9 low-star reviews in the last 12 months of 100 total
Independent Ford dealership research
Gerald Jones Ford
3480 Wrightsboro Rd, Augusta, GA 30909Ford dealer
- Sunday
- closed
- Monday
- 9:00 AM - 7:00 PM
- Tuesday
- 9:00 AM - 7:00 PM
- Wednesday
- 9:00 AM - 7:00 PM
- Thursday
- 9:00 AM - 7:00 PM
- Friday
- 9:00 AM - 7:00 PM
- Saturday
- 9:00 AM - 6:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.50★
Solid experience with a manageable pattern of complaints.
Google consumer rating
4.50★
2,226 consumer reviews
National standing
#1,373 of 2,783
Top 49% of ranked Ford dealerships
#1 of 2 Ford dealerships in the Augusta market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.50.
How consumers rated this dealership
- 5 star1,798 (81%)
- 4 star115 (5%)
- 3 star64 (3%)
- 2 star50 (2%)
- 1 star199 (9%)
Reviews, last 12 months
100
Low-star, last 12 months
10
Low-star on record
99
What consumers complain about
From 7 analyzed low-star reviews.
- Safety or reliability4
- Communication or no callbacks3
- Service delays or appointments2
- Poor treatment or pressure2
- Pricing, add-ons, bait and switch2
- Explicit warnings to avoid1
- Other1
- Finance, contracts, warranties1
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
3480 Wrightsboro Rd, Augusta, GA 30909
Compare nearby Ford dealerships
Closest rated stores in GA, starting 25 mi away.
Redding Sylvania Ford, Llc
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Google rating
4.6
184 reviews
Enhanced Score
4.58★
GOOD- National
- #1,175 of 2,783 · Top 42%
- GA market
- #37 of 89
1 low-star reviews in the last 12 months of 35 total
Childre Ford, Inc
Sandersville, GA55 mi
Google rating
4.3
69 reviews
Enhanced Score
4.38★
WATCH- National
- #2,162 of 2,783 · Bottom 23%
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Swainsboro Ford
Swainsboro, GA62 mi
Google rating
4.6
255 reviews
Enhanced Score
4.58★
GOOD- National
- #1,151 of 2,783 · Top 41%
- GA market
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3 low-star reviews in the last 12 months of 38 total
Butler Ford, Llc
Milledgeville, GA72 mi
Google rating
4.9
105 reviews
Enhanced Score
4.77★
EXCELLENT- National
- #192 of 2,783 · Top 7%
- GA market
- #8 of 89
Jc Lewis Ford
Statesboro, GA74 mi
Google rating
4.9
4,930 reviews
Enhanced Score
4.90★
EXCELLENT- National
- #4 of 2,783 · Top 1%
- GA market
- #2 of 89
For Gerald Jones Ford
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.5
- 2,226 reviews
- Low-star reviews on record Live
- 99
- Low-star, last 12 months Live
- 10
- Nearby stores ranked higher Derived
- 4 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Gerald Jones Ford.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
GOOD4.50
Enhanced Score
- Google rating
- 4.5
- Last 12 months
- 4.63
Reviews from the last year average +0.13 against the lifetime rating. Recent experience is holding the number up.
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
99
Last 12 months
10
- Live
Competitive position
- National
- #1,373 of 2,783Top 49%
- GA state
- #53 of 89
- Augusta market, 45 mi
- #1 of 2
Derived4 of the 6 closest Ford stores score higher. Gap to the market leader: 0.40.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- Jc Lewis Ford74 mi4.90
- Butler Ford, Llc72 mi4.77
- Swainsboro Ford62 mi4.58
- Redding Sylvania Ford, Llc55 mi4.58
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Gerald Jones Ford is #4 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Butler Ford, Llc | 72 mi | 4.9 | 105 | 4.77 | #192 |
| 2Swainsboro Ford | 62 mi | 4.6 | 255 | 4.58 | #1,151 |
| 3Redding Sylvania Ford, Llc | 55 mi | 4.6 | 184 | 4.58 | #1,175 |
| 4Gerald Jones Ford You | 4.5 | 2,226 | 4.50 | #1,373 | |
| 5Childre Ford, Inc | 55 mi | 4.3 | 69 | 4.38 | #2,162 |
| 6Paul Thigpen Ford Of Waynesboro | 25 mi | 4.3 | 1,212 | 4.31 | #2,329 |
Customer sentiment
What customers say goes wrong at Gerald Jones Ford.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Gerald Jones Ford: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Gerald Jones Ford.
The public reputation of Gerald Jones Ford has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan