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FordRatings.comREVIEWS. RATINGS. RESULTS.
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For dealerships

Your Google rating only tells part of the story.

See what a shopper sees about your store before they ever reach your website. FordRatings reads the same public record a shopper does, then scores what the star rating hides.

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Find your store, switch the profile to dealer view, and the analysis is waiting. Unlocking the full report requires dealership verification.

Across the Ford network right now

Live
Dealerships ranked
2,783
Low-star reviews on record
492,952
Low-star reviews answered
58%
Stores below the GOOD line
37%

The most common complaint nationally is communication or no callbacks. Your profile shows whether your store repeats it.

Where the network sits

Most Ford stores have room to move. The question is where yours starts.

These are live network figures. Your profile page puts your store against each one.

  • Below the GOOD line

    Live

    1,021

    37% of ranked stores

    WATCH, CONCERN or CAUTION on the Enhanced Score. These stores lose the side-by-side comparison to a neighbor rated GOOD or better.

  • Unanswered low-star reviews

    Derived

    83,658

    42% of 197,931 analyzed

    531 stores answer fewer than one in four. 737 answer three in four or more.

  • Below 4.2 on Google

    Live

    188

    6.8% of 2,783 rated

    53 of those sit below 4.0, where the headline number alone ends the visit.

  • The math is not a mystery

    Derived

    Google divides total star points by review count. Every profile page shows what the rating does if the lowest-star reviews no longer counted, one row at a time, and how many it takes to reach 4.50 and 4.70.

    Analyzed low-star reviews

    263,392

    Top complaint nationally
    Communication or no callbacks

What FordRatings does

From public record to measurable recovery, in five steps.

Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.

  1. Step 1

    Identify

    Find the reputation damage on the public record for your dealership: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.

  2. Step 2

    Prioritize

    Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.

  3. Step 3

    Remediate

    FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.

  4. Step 4

    Monitor

    Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.

  5. Step 5

    Prove

    Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.

Unlocking requires dealership verification. A person confirms affiliation, not a bot.

Unlock your analysis

Find your Ford dealership.

Search by dealership name, city or state. Each result opens the live public profile. Switch the profile to I work at this dealership to see the analysis and unlock the full report.

Search the national ledger

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How the score is classified

Five classifications, one formula.

Enhanced Scoring is a proprietary weighted model. It starts from the public Google star rating, weights it by how many consumer reviews that rating rests on, and accounts for the volume and pattern of low-star reviews so a handful of perfect scores cannot outrank a long, consistent record. The formula itself is not published.

Full methodology

What verification unlocks

  • Dealer access Full flagged-review queue with harm scores and factor breakdowns
  • Dealer access Competitive gap against every nearby Ford store
  • Dealer access Rating improvement plan, response standards and the removal simulator

Verification is a human check on affiliation. Nothing in the report promises a review removal.

  • EXCELLENT640 stores4.66 and above
  • GOOD1,121 stores4.45 to 4.65
  • WATCH862 stores4.20 to 4.44
  • CONCERN128 stores4.00 to 4.19
  • CAUTION31 storesBelow 4.00

One public record, three readers

The same data answers three different questions.

A shopper wants to know which store to trust. A dealer wants to know what the public record says about them. Ford wants to know where the network is weakest. FordRatings runs all three off one ranked, dated, public dataset.

  • For shoppers and owners

    Know the store before you walk in.

    Every ranked Ford dealership scored on its own public review record, with the complaints that repeat and where it stands against the store down the road.

    Dealerships ranked
    2,783
    Reviews analyzed
    4,034,977
    Compare dealers near me Live
  • You are here

    For dealerships

    See what a shopper sees, then fix it.

    Response rate, flagged reviews scored for harm, rating scenarios, complaint mix and the competitive gap, opened with dealership verification.

    Low-star reviews on record
    492,952
    Top complaint nationally
    Communication or no callbacks
    Unlock my dealership analysis Live

  • For Ford corporate

    Find the outliers before they become the brand story.

    Network score distribution, what America is telling Ford, response discipline, brand exposure and regional risk, nation to state to rooftop.

    States covered
    53
    Dealerships ranked
    2,783
    See Ford's network risk Live