Spitzer Ford
Hartville, OH6.7 mi
Google rating
4.3
877 reviews
Enhanced Score
4.31★
WATCH- National
- #2,300 of 2,783 · Bottom 18%
- OH market
- #109 of 128
18 low-star reviews in the last 12 months of 100 total
Independent Ford dealership research
Sarchione Ford
1668 OH-44, Randolph, OH 44265Ford dealer
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.79★
Consistently strong consumer experience across sales and service.
Google consumer rating
4.80★
1,250 consumer reviews
National standing
#124 of 2,783
Top 4% of ranked Ford dealerships
#5 of 33 Ford dealerships in the Randolph market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.79.
How consumers rated this dealership
- 5 star1,134 (91%)
- 4 star43 (3%)
- 3 star14 (1%)
- 2 star12 (1%)
- 1 star47 (4%)
Reviews, last 12 months
100
Low-star, last 12 months
6
Low-star on record
69
What consumers complain about
From 5 analyzed low-star reviews.
- Communication or no callbacks4
- Poor treatment or pressure4
- Service delays or appointments3
- Safety or reliability2
- Finance, contracts, warranties1
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
1668 OH-44, Randolph, OH 44265
Compare nearby Ford dealerships
Closest rated stores in OH, starting 6.7 mi away.
Sarchione Ford Of Alliance
Alliance, OH10 mi
Google rating
4.6
1,196 reviews
Enhanced Score
4.60★
GOOD- National
- #934 of 2,783 · Top 34%
- OH market
- #51 of 128
12 low-star reviews in the last 12 months of 100 total
Klaben Ford
Kent, OH11 mi
Google rating
4.9
4,777 reviews
Enhanced Score
4.90★
EXCELLENT- National
- #5 of 2,783 · Top 1%
- OH market
- #1 of 128
3 low-star reviews in the last 12 months of 100 total
Al Spitzer Ford, Inc
Cuyahoga Falls, OH17 mi
Google rating
4.3
944 reviews
Enhanced Score
4.31★
WATCH- National
- #2,315 of 2,783 · Bottom 18%
- OH market
- #110 of 128
17 low-star reviews in the last 12 months of 100 total
Daystar Ford Of Garrettsville, Llc
Garrettsville, OH18 mi
Google rating
4.8
538 reviews
Enhanced Score
4.77★
EXCELLENT- National
- #183 of 2,783 · Top 7%
- OH market
- #11 of 128
3 low-star reviews in the last 12 months of 71 total
Ken Ganley Ford Norton
Barberton, OH19 mi
Google rating
4.7
2,681 reviews
Enhanced Score
4.70★
EXCELLENT- National
- #324 of 2,783 · Top 12%
- OH market
- #18 of 128
6 low-star reviews in the last 12 months of 100 total
For Sarchione Ford
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.8
- 1,250 reviews
- Low-star reviews on record Live
- 69
- Low-star, last 12 months Live
- 6
- Nearby stores ranked higher Derived
- 1 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Sarchione Ford.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
EXCELLENT4.79
Enhanced Score
- Google rating
- 4.8
- Last 12 months
- 4.75
Reviews from the last year average -0.05 against the lifetime rating. The recent experience is pulling the number down.
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
69
Last 12 months
6
- Live
Competitive position
- National
- #124 of 2,783Top 4%
- OH state
- #8 of 128
- Randolph market, 45 mi
- #5 of 33
Derived1 of the 6 closest Ford stores score higher. Gap to the market leader: 0.11.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- Klaben Ford11 mi4.90
- This store4.79
- Daystar Ford Of Garrettsville, Llc18 mi4.77
- Ken Ganley Ford Norton19 mi4.70
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Sarchione Ford is #2 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Klaben Ford | 11 mi | 4.9 | 4,777 | 4.90 | #5 |
| 2Sarchione Ford You | 4.8 | 1,250 | 4.79 | #124 | |
| 3Daystar Ford Of Garrettsville, Llc | 18 mi | 4.8 | 538 | 4.77 | #183 |
| 4Sarchione Ford Of Alliance | 10 mi | 4.6 | 1,196 | 4.60 | #934 |
| 5Spitzer Ford | 6.7 mi | 4.3 | 877 | 4.31 | #2,300 |
| 6Al Spitzer Ford, Inc | 17 mi | 4.3 | 944 | 4.31 | #2,315 |
Customer sentiment
What customers say goes wrong at Sarchione Ford.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Sarchione Ford: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Sarchione Ford.
The public reputation of Sarchione Ford has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan