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Key Ford Of Exeter

962 Wyoming Ave, Exeter, PA 18643Ford dealer

Sunday
closed
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 4:00 PM
Dealership website Google Business Profile +1570-654-3351 Directions

Public review data collected August 22, 2026. Figures change as new reviews arrive.

FordRatings Enhanced Score

Enhanced Scoring, weighted from the public record

4.58★

GOOD

Solid experience with a manageable pattern of complaints.

Google consumer rating

4.60★

183 consumer reviews

National standing

#1,176 of 2,783

Top 42% of ranked Ford dealerships

#5 of 15 Ford dealerships in the Exeter market

Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.58.

How consumers rated this dealership

  • 5 star156 (85%)
  • 4 star7 (4%)
  • 3 star1 (1%)
  • 2 star4 (2%)
  • 1 star15 (8%)

Reviews, last 12 months

69

Low-star, last 12 months

10

Low-star on record

20

What consumers complain about

From 13 analyzed low-star reviews.

  • Communication or no callbacks5
  • Other4
  • Safety or reliability4
  • Pricing, add-ons, bait and switch3
  • Service delays or appointments2
  • Explicit warnings to avoid1
  • Finance, contracts, warranties1
  • Poor treatment or pressure1
See the full sentiment breakdown

Review analysis over time

Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.

Open the review analysis

Recent public reviews

The newest reviews on record, as shoppers read them.

Read every review on Google

Questions to ask before you go

  1. 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
  2. 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
  3. 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
  4. 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
  5. 5Ask for the warranty and service-contract terms in writing before financing is signed.

Where it is

962 Wyoming Ave, Exeter, PA 18643

Compare nearby Ford dealerships

Closest rated stores in PA, starting 15 mi away.

For Key Ford Of Exeter

Your Google rating only tells part of the story.

See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.

Google rating
Live
4.6
183 reviews
Low-star reviews on record
Live
20
Low-star, last 12 months
Live
10
Nearby stores ranked higher
Derived
2 of 6
Enhanced Score, closest ranked Ford dealerships
Prioritized review opportunities
Derived
Scoring
Opens with low-star text on file
See the evidence first

Summary figures are public. Review-level detail opens with dealership verification.

The evidence

The analysis already exists for Key Ford Of Exeter.

Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.

  • Reputation health

    Live

    4.58

    Enhanced Score

    GOOD
    Google rating
    4.6
    Last 12 months
    4.42

    Reviews from the last year average -0.18 against the lifetime rating. The recent experience is pulling the number down.

    PreviewMonth-over-month movement unlocks with the next monthly capture.

  • Negative review exposure

    Live

    Low-star on record

    20

    Last 12 months

    10

  • Competitive position

    Live
    National
    #1,176 of 2,783Top 42%
    PA state
    #51 of 145
    Exeter market, 45 mi
    #5 of 15

    Derived2 of the 6 closest Ford stores score higher. Gap to the market leader: 0.01.

  • Review challenge opportunities

    Derived
    Scored with the six-factor harm model: buyer warning language, damage, severity, searchability, AI answer risk and impact on the score. A challenge is a request for platform policy review. Google decides the outcome and nothing here promises removal.

  • Rating scenario analysis

    Derived
    Arithmetic only. Google divides total star points by review count. Each row removes the lowest-star reviews first and recomputes. It is a ceiling on what challenges could do, not a forecast.

  • Highest-impact reviews

    Derived

  • Competitor comparison

    Live
    • Lehighton Ford35 mi4.59
    • Tunkhannock Ford15 mi4.59
    • This store4.58
    • Feussner Ford, Inc22 mi4.50
    Full comparison

  • Reputation action plan

    Dealer access

    Plan opens with dealership access

Competitive pressure

Your customers have options.

A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Key Ford Of Exeter is #2 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.

Closest ranked Ford stores

Live
DealershipDistanceGoogleReviewsScoreNational
1Tunkhannock Ford15 mi4.64324.59#1,110
2Key Ford Of Exeter You4.61834.58#1,176
3Feussner Ford, Inc22 mi4.5874.50#1,731
4Key Ford Of Hazleton25 mi4.33634.32#2,232
5Ray Price Ford27 mi4.36694.31#2,281
6Wayne County Ford35 mi3.73513.80#2,778

Customer sentiment

What customers say goes wrong at Key Ford Of Exeter.

Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.

Complaint mix by category

Derived

A review can carry more than one category. Categories with fewer than five reviews are muted.

Most common complaint

Live

Loading

Fastest-growing negative theme

Preview

Loading

Needs at least 20 analyzed reviews in each 90-day window and five per theme.

Top positive theme

Preview

Not yet classified

Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.

What FordRatings does

From public record to measurable recovery, in five steps.

Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.

  1. Step 1

    Identify

    Find the reputation damage on the public record for Key Ford Of Exeter: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.

  2. Step 2

    Prioritize

    Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.

  3. Step 3

    Remediate

    FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.

  4. Step 4

    Monitor

    Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.

  5. Step 5

    Prove

    Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.

Unlocking requires dealership verification. A person confirms affiliation, not a bot.

Unlock the analysis

See what FordRatings found about Key Ford Of Exeter.

The public reputation of Key Ford Of Exeter has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.

Call 866-909-8826

Unlocking requires dealership verification. A person confirms affiliation, not a bot.

  • Flagged-review analysis

    Review analysis available, scored and ordered by harm

  • Competitive position

    Every nearby Ford store, ranked on the same score

  • Opportunities for improvement

    Rating scenarios and a response plan