Performance Ford
Randolph, NJ5.2 mi
Google rating
4.4
1,662 reviews
Enhanced Score
4.40★
WATCH- National
- #2,020 of 2,783 · Bottom 28%
- NJ market
- #37 of 51
14 low-star reviews in the last 12 months of 100 total
Independent Ford dealership research
Maplecrest Ford
102 E Main St, Mendham, NJ 07945Ford dealer
- Sunday
- closed
- Monday
- 9:00 AM - 7:00 PM
- Tuesday
- 9:00 AM - 7:00 PM
- Wednesday
- 9:00 AM - 7:00 PM
- Thursday
- 9:00 AM - 7:00 PM
- Friday
- 9:00 AM - 6:00 PM
- Saturday
- 9:00 AM - 5:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.78★
Consistently strong consumer experience across sales and service.
Google consumer rating
4.80★
913 consumer reviews
National standing
#143 of 2,783
Top 5% of ranked Ford dealerships
#4 of 33 Ford dealerships in the Mendham market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.78.
How consumers rated this dealership
- 5 star832 (91%)
- 4 star32 (4%)
- 3 star10 (1%)
- 2 star11 (1%)
- 1 star28 (3%)
Reviews, last 12 months
Data updating
Low-star, last 12 months
Data updating
Low-star on record
0
What consumers complain about
Complaint themes for this dealership are updating.
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
102 E Main St, Mendham, NJ 07945
Compare nearby Ford dealerships
Closest rated stores in NJ, starting 5.2 mi away.
Nielsen Ford Of Morristown, Inc
Morristown, NJ6.6 mi
Google rating
4.8
1,656 reviews
Enhanced Score
4.79★
EXCELLENT- National
- #99 of 2,783 · Top 4%
- NJ market
- #2 of 51
6 low-star reviews in the last 12 months of 100 total
Family Ford, Inc
Netcong, NJ9.8 mi
Google rating
4.6
776 reviews
Enhanced Score
4.59★
GOOD- National
- #1,025 of 2,783 · Top 37%
- NJ market
- #27 of 51
Performance Ford Of East Hanover, Llc
East Hanover, NJ11 mi
Google rating
2.8
57 reviews
Enhanced Score
3.59★
CAUTION- National
- #2,782 of 2,783 · Bottom 1%
- NJ market
- #51 of 51
8 low-star reviews in the last 12 months of 13 total
Salerno Duane Ford, L.L.C
Summit, NJ13 mi
Google rating
4.5
545 reviews
Enhanced Score
4.50★
GOOD- National
- #1,597 of 2,783 · Bottom 44%
- NJ market
- #33 of 51
4 low-star reviews in the last 12 months of 84 total
Liccardi Ford, Inc
Watchung, NJ13 mi
Google rating
4.3
2,558 reviews
Enhanced Score
4.30★
WATCH- National
- #2,398 of 2,783 · Bottom 15%
- NJ market
- #45 of 51
25 low-star reviews in the last 12 months of 100 total
For Maplecrest Ford
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.8
- 913 reviews
- Low-star reviews on record Live
- 0
- Low-star, last 12 months Live
- Updating
- Nearby stores ranked higher Derived
- 1 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Maplecrest Ford.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
EXCELLENT4.78
Enhanced Score
- Google rating
- 4.8
- Last 12 months
- n/a
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
0
Last 12 months
Data updating
- Live
Competitive position
- National
- #143 of 2,783Top 5%
- NJ state
- #5 of 51
- Mendham market, 45 mi
- #4 of 33
Derived1 of the 6 closest Ford stores score higher. Gap to the market leader: 0.01.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- Nielsen Ford Of Morristown, Inc6.6 mi4.79
- This store4.78
- Family Ford, Inc9.8 mi4.59
- Salerno Duane Ford, L.L.C13 mi4.50
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Maplecrest Ford is #2 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Nielsen Ford Of Morristown, Inc | 6.6 mi | 4.8 | 1,656 | 4.79 | #99 |
| 2Maplecrest Ford You | 4.8 | 913 | 4.78 | #143 | |
| 3Family Ford, Inc | 9.8 mi | 4.6 | 776 | 4.59 | #1,025 |
| 4Salerno Duane Ford, L.L.C | 13 mi | 4.5 | 545 | 4.50 | #1,597 |
| 5Performance Ford | 5.2 mi | 4.4 | 1,662 | 4.40 | #2,020 |
| 6Performance Ford Of East Hanover, Llc | 11 mi | 2.8 | 57 | 3.59 | #2,782 |
Customer sentiment
What customers say goes wrong at Maplecrest Ford.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Maplecrest Ford: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Maplecrest Ford.
The public reputation of Maplecrest Ford has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan