Maryland report card
Norris Ford
Baltimore, MD, 21222 • +1410-285-0200
Slipping reputation
Google rating
4.10*
Reviews
741
MD rank
#34
of 38 in state
National rank
#2,674
of 2,783 rated dealerships
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
168 of 741 ratings sit at 1-3 stars.
- 5 star504
- 4 star69
- 3 star24
- 2 star26
- 1 star118
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
15
Rating, 30 days
4.73
Negatives, 30 days
1
Reviews, 365 days
66
Rating, 365 days
3.89
Lifetime negative reviews (Google total)
168
Every 1-3 star rating on this listing, from Google's own star histogram
Potential score improvement
4.80*
Projected rating with 85% of negatives removed, worst first
Collection gap: only 62% of this store's 168 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
The lifetime total is Google's own count of every 1-3 star rating. The potential score is the projected rating if 85% of those negatives came off, worst reviews first.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 24 of this store's confirmed negative reviews.
- Poor treatment or pressure12 • 50%
- Communication or no callbacks11 • 45.8%
- Safety or reliability6 • 25%
- Finance, contracts, warranties5 • 20.8%
- Other4 • 16.7%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.