Tennessee report card
East Tennessee Ford
Crossville, TN, 38555 • +1931-218-7086
Steady reputation
Google rating
4.40
Reviews
1,108
National rank
#1,857
of 2,580 rated dealerships
TN rank
#40
of 55 in state
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
183 of 1,108 ratings sit at 1-3 stars.
- 5 star844
- 4 star81
- 3 star39
- 2 star21
- 1 star123
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
9
Rating, 30 days
4.44
Negatives, 30 days
1
Reviews, 365 days
85
Rating, 365 days
4.34
Lifetime negative reviews (Google total)
183
Every 1-3 star rating on this listing, from Google's own star histogram
Confirmed negative reviews (removal-ready)
115
Retrieved with full text, reviewer and date. 63% of the lifetime total. Collection is incomplete for this store.
Collection gap: only 63% of this store's 183 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
These two numbers are different on purpose. The lifetime total is Google's own count of every 1-3 star rating. The confirmed count is the negative reviews we actually pulled with their text, reviewer and date, which is what a removal case can be built from.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 13 of this store's confirmed negative reviews.
- Communication or no callbacks7 • 53.8%
- Pricing, add-ons, bait and switch5 • 38.5%
- Safety or reliability5 • 38.5%
- Service delays or appointments3 • 23.1%
- Poor treatment or pressure3 • 23.1%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.