Alabama report card
Tony Serra Ford, Inc
Sylacauga, AL, 35150 • +1256-245-5000
Strong reputation
Google rating
4.60
Reviews
505
National rank
#977
of 2,580 rated dealerships
AL rank
#19
of 43 in state
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
57 of 505 ratings sit at 1-3 stars.
- 5 star426
- 4 star22
- 3 star8
- 2 star8
- 1 star41
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
5
Rating, 30 days
5.00
Negatives, 30 days
0
Reviews, 365 days
100+
Sample ceiling reached, so this is a floor, not a twelve month total
Rating, 365 days
4.93
Lifetime negative reviews (Google total)
57
Every 1-3 star rating on this listing, from Google's own star histogram
Google exposed 100 reviews for this listing, so both recent windows stop at that ceiling and read the same. The rating and rank figures above come from Google's own totals and are not capped.
Confirmed negative reviews (removal-ready)
54
Retrieved with full text, reviewer and date. 95% of the lifetime total.
These two numbers are different on purpose. The lifetime total is Google's own count of every 1-3 star rating. The confirmed count is the negative reviews we actually pulled with their text, reviewer and date, which is what a removal case can be built from.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 1 of this store's confirmed negative reviews.
- Safety or reliability1 • 100%
- Communication or no callbacks1 • 100%
- Poor treatment or pressure1 • 100%
- Explicit warnings to avoid1 • 100%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.