Washington report card
Jess Ford Of Pullman
Pullman, WA, 99163 • +1509-334-6000
Steady reputation
Google rating
4.50*
Reviews
497
WA rank
#21
of 38 in state
National rank
#1,610
of 2,783 rated dealerships
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
63 of 497 ratings sit at 1-3 stars.
- 5 star409
- 4 star25
- 3 star8
- 2 star15
- 1 star40
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
2
Rating, 30 days
3.00
Negatives, 30 days
1
Reviews, 365 days
63
Rating, 365 days
4.52
Lifetime negative reviews (Google total)
63
Every 1-3 star rating on this listing, from Google's own star histogram
Potential score improvement
4.90*
Projected rating with 85% of negatives removed, worst first
The lifetime total is Google's own count of every 1-3 star rating. The potential score is the projected rating if 85% of those negatives came off, worst reviews first.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 11 of this store's confirmed negative reviews.
- Pricing, add-ons, bait and switch7 • 63.6%
- Poor treatment or pressure4 • 36.4%
- Other4 • 36.4%
- Communication or no callbacks4 • 36.4%
- Safety or reliability2 • 18.2%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.