Florida report card
Group 1 Ford Of Pensacola
Pensacola, FL, 32505 • +1850-476-9050
Steady reputation
Google rating
4.40*
Reviews
7,741
FL rank
#76
of 101 in state
National rank
#2,147
of 2,783 rated dealerships
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
1,236 of 7,741 ratings sit at 1-3 stars.
- 5 star6,061
- 4 star444
- 3 star231
- 2 star175
- 1 star830
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
100+
Sample ceiling reached, so this is a floor
Rating, 30 days
4.31
Negatives, 30 days
17
Reviews, 365 days
100+
Sample ceiling reached, so this is a floor, not a twelve month total
Rating, 365 days
4.31
Lifetime negative reviews (Google total)
1,236
Every 1-3 star rating on this listing, from Google's own star histogram
Potential score improvement
4.89*
Projected rating with 85% of negatives removed, worst first
Google exposed 100 reviews for this listing, so both recent windows stop at that ceiling and read the same. The rating and rank figures above come from Google's own totals and are not capped.
Collection gap: only 8% of this store's 1,236 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
The lifetime total is Google's own count of every 1-3 star rating. The potential score is the projected rating if 85% of those negatives came off, worst reviews first.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 17 of this store's confirmed negative reviews.
- Communication or no callbacks12 • 70.6%
- Poor treatment or pressure6 • 35.3%
- Service delays or appointments6 • 35.3%
- Pricing, add-ons, bait and switch4 • 23.5%
- Safety or reliability3 • 17.6%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.