California report card
Capitol Ford
San Jose, CA, 95136 • +1408-265-6000
Steady reputation
Google rating
4.20
Reviews
1,378
National rank
#2,434
of 2,580 rated dealerships
CA rank
#117
of 137 in state
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
303 of 1,378 ratings sit at 1-3 stars.
- 5 star987
- 4 star88
- 3 star43
- 2 star48
- 1 star212
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
5
Rating, 30 days
2.80
Negatives, 30 days
3
Reviews, 365 days
68
Rating, 365 days
3.01
Lifetime negative reviews (Google total)
303
Every 1-3 star rating on this listing, from Google's own star histogram
Confirmed negative reviews (removal-ready)
144
Retrieved with full text, reviewer and date. 48% of the lifetime total. Collection is incomplete for this store.
Collection gap: only 48% of this store's 303 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
These two numbers are different on purpose. The lifetime total is Google's own count of every 1-3 star rating. The confirmed count is the negative reviews we actually pulled with their text, reviewer and date, which is what a removal case can be built from.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 34 of this store's confirmed negative reviews.
- Poor treatment or pressure15 • 44.1%
- Communication or no callbacks13 • 38.2%
- Pricing, add-ons, bait and switch13 • 38.2%
- Finance, contracts, warranties7 • 20.6%
- Service delays or appointments7 • 20.6%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.