Pennsylvania report card
Tom Masano Ford
Shillington, PA, 19607 • +1610-777-1371
Steady reputation
Google rating
4.50
Reviews
1,621
National rank
#1,325
of 2,580 rated dealerships
PA rank
#84
of 138 in state
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
210 of 1,621 ratings sit at 1-3 stars.
- 5 star1,314
- 4 star97
- 3 star47
- 2 star22
- 1 star141
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
26
Rating, 30 days
4.23
Negatives, 30 days
5
Reviews, 365 days
100+
Sample ceiling reached, so this is a floor, not a twelve month total
Rating, 365 days
4.25
Lifetime negative reviews (Google total)
210
Every 1-3 star rating on this listing, from Google's own star histogram
Google exposed 100 reviews for this listing, so both recent windows stop at that ceiling and read the same. The rating and rank figures above come from Google's own totals and are not capped.
Confirmed negative reviews (removal-ready)
123
Retrieved with full text, reviewer and date. 59% of the lifetime total. Collection is incomplete for this store.
Collection gap: only 59% of this store's 210 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
These two numbers are different on purpose. The lifetime total is Google's own count of every 1-3 star rating. The confirmed count is the negative reviews we actually pulled with their text, reviewer and date, which is what a removal case can be built from.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 19 of this store's confirmed negative reviews.
- Communication or no callbacks14 • 73.7%
- Poor treatment or pressure7 • 36.8%
- Pricing, add-ons, bait and switch6 • 31.6%
- Other5 • 26.3%
- Service delays or appointments4 • 21.1%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.