West Virginia report card
Capitol Ford
Charleston, WV, 25315 • +1304-925-0431
Steady reputation
Google rating
4.30
Reviews
619
National rank
#2,147
of 2,580 rated dealerships
WV rank
#19
of 29 in state
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
113 of 619 ratings sit at 1-3 stars.
- 5 star476
- 4 star30
- 3 star14
- 2 star11
- 1 star88
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
10
Rating, 30 days
4.60
Negatives, 30 days
1
Reviews, 365 days
100+
Sample ceiling reached, so this is a floor, not a twelve month total
Rating, 365 days
4.54
Lifetime negative reviews (Google total)
113
Every 1-3 star rating on this listing, from Google's own star histogram
Google exposed 100 reviews for this listing, so both recent windows stop at that ceiling and read the same. The rating and rank figures above come from Google's own totals and are not capped.
Confirmed negative reviews (removal-ready)
75
Retrieved with full text, reviewer and date. 66% of the lifetime total. Collection is incomplete for this store.
Collection gap: only 66% of this store's 113 negative ratings have been pulled with their text. A full removal case for this dealership needs a fresh pull before the numbers below are treated as complete.
These two numbers are different on purpose. The lifetime total is Google's own count of every 1-3 star rating. The confirmed count is the negative reviews we actually pulled with their text, reviewer and date, which is what a removal case can be built from.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 10 of this store's confirmed negative reviews.
- Finance, contracts, warranties4 • 40%
- Explicit warnings to avoid4 • 40%
- Poor treatment or pressure3 • 30%
- Communication or no callbacks3 • 30%
- Pricing, add-ons, bait and switch3 • 30%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.