New York report card
Frenchie's Ford, Inc
Massena, NY, 13662 • +1315-764-1771
Slipping reputation
Google rating
4.00*
Reviews
95
NY rank
#103
of 109 in state
National rank
#2,641
of 2,783 rated dealerships
Listing data collected August 22, 2026.
Star distribution
What the rating is built on
24 of 95 ratings sit at 1-3 stars.
- 5 star64
- 4 star7
- 3 star3
- 2 star6
- 1 star15
Recent activity
The last twelve months
More info
When Google coverage is PARTIAL, we can only read the slice of reviews Google exposes. If that slice is the same for both 30 and 365 days, the two counts can read identically.
The overall Google rating, total review count, and national/state rank come from Google's own uncapped totals, so they are not limited by the exposed slice.
Review flow over the last 30 and 365 days, with the lifetime negative review total from Google's star histogram.
Reviews, 30 days
2
Rating, 30 days
5.00
Negatives, 30 days
0
Reviews, 365 days
5
Rating, 365 days
4.40
Lifetime negative reviews (Google total)
24
Every 1-3 star rating on this listing, from Google's own star histogram
Potential score improvement
4.73*
Projected rating with 85% of negatives removed, worst first
The lifetime total is Google's own count of every 1-3 star rating. The potential score is the projected rating if 85% of those negatives came off, worst reviews first.
Complaint mix
What this store's unhappy customers write about
Based on a classified sample of 18 of this store's confirmed negative reviews.
- Service delays or appointments7 • 38.9%
- Pricing, add-ons, bait and switch6 • 33.3%
- Other6 • 33.3%
- Safety or reliability4 • 22.2%
- Explicit warnings to avoid4 • 22.2%
Next step
See the full report for this store
The public profile stops at aggregates. The full report lists every negative review, the removal simulator, and the eleven-store window around this rank.