Review analysis
Susquehanna Ford
Willow Street, PA. 100 reviews on file from Oct 2025 through Aug 2026, average 4.54 stars. Duplicates are removed before anything on this page is counted.
Review timeline
Monthly review volume by star band, with the trailing twelve-month rating over the top. Volume tells you how much attention the store gets, the line tells you where the rating is heading.
Reviews on file
100
Oct 2025 to Aug 2026
Trailing 12-month rating
Not enough months
Twelve full months of reviews are needed
Owner responses
64%
64 reviews answered
- Busiest month on file: Nov 25 with 14 reviews.
- Lowest monthly average with a usable sample: May 26 at 3.00 across 4 reviews.
- Months with fewer than three reviews are charted but excluded from the high and low callouts, because two reviews cannot describe a month.
Sentiment breakdown
The distribution behind the average, plus whether the low-star share grew or shrank over the last twelve months.
1 and 2 star share
10.0%
10 of 100 reviews
Last 12 months vs prior 12
n/a
Two full years of reviews are needed
Answered by the store
64%
Public owner response on the review
90 reviews at four or five stars, 0 at three, 10 at one or two.
Star mix comes from the dealership's own Google review record after duplicate removal. A four-star average can hide a heavy one-star tail, which is why the distribution sits next to the average instead of behind it.
Complaint evolution
What the low-star reviews are about, quarter by quarter, measured as share of the classified record.
Fewer than two quarters carry enough classified reviews to chart a trend. The table below still shows what the complaints are about.
| Complaint category | Reviews | First quarter share | Latest quarter share | Move | Read reviews |
|---|---|---|---|---|---|
| Pricing, add-ons, bait and switch | 7 | n/a | n/a | Not enough evidence | |
| Safety or reliability | 4 | n/a | n/a | Not enough evidence | |
| Poor treatment or pressure | 3 | n/a | n/a | Not enough evidence | |
| Communication or no callbacks | 3 | n/a | n/a | Not enough evidence | |
| Explicit warnings to avoid | 2 | n/a | n/a | Not enough evidence | |
| Service delays or appointments | 1 | n/a | n/a | Not enough evidence | |
| Other | 1 | n/a | n/a | Not enough evidence |
Shares are measured against the classified low-star reviews in each quarter, so a store that collected more reviews does not read as a store whose complaints changed. One review can carry more than one category, which is why shares in a quarter can pass 100 percent when stacked. Quarters with fewer than five classified reviews are dropped from the chart.
Source: public Google reviews collected for this dealership, deduplicated on review content and date. Complaint categories follow the published taxonomy on the methodology page.