Complaint drilldown
Other
Negative experience with no dominant category in the text. 89,837 classified reviews, 34% of the 264,792 classified nationally, spread across 2,713 stores.
Reviews
89,837
34% of all classified
Blames the store
4.7%
4,212 reviews
Blames product or brand
0.2%
140 reviews
Last 90 days
1,911
+22% vs prior 90
Who the customer holds responsible
Store, product, or brand
Attribution is read off the text of each review at classification. A customer describing a broken promise at the desk lands on the store. A customer describing a failed part or a denied warranty lands on the product or the brand. Unclear means the text does not say.
| Target | Reviews | Share |
|---|---|---|
| The store | 4,212 | 4.7% |
| Ford product or vehicle | 107 | 0.1% |
| The brand, warranty, or corporate | 33 | 0.0% |
| Unclear from the text | 85,342 | 95% |
High or critical severity
0.0%
0 reviews
Still unresolved
1.3%
1,146 reviews
Warns others away
0.7%
621 reviews
Reviews with text on file
4,443
Readable below
Evidence
Read the reviews behind the count
Newest first, public review text, capped at 12 per view. Switch the filter to read only the reviews that point at the store or only the ones that point at the product and the brand.
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Other categories
Compare against the rest of the mix
Communication
52,277 reviews . 90% blame the store
Appointment availability
30,331 reviews . 82% blame the store
Staff behavior
23,650 reviews . 96% blame the store
Pricing and fees
21,249 reviews . 93% blame the store
Financing
12,411 reviews . 93% blame the store
Facility and vehicle care
11,828 reviews . 88% blame the store
Wait time
8,299 reviews . 93% blame the store
Repair quality
4,333 reviews . 98% blame the store
Misrepresentation
4,180 reviews . 95% blame the store