Complaint drilldown
Repair quality
Work done wrong, incomplete, or created a new problem. 4,332 classified reviews, 1.6% of the 264,614 classified nationally, spread across 1,840 stores.
Reviews
4,332
1.6% of all classified
Blames the store
98%
4,232 reviews
Blames product or brand
1.5%
64 reviews
Last 90 days
157
-33% vs prior 90
Who the customer holds responsible
Store, product, or brand
Attribution is read off the text of each review at classification. A customer describing a broken promise at the desk lands on the store. A customer describing a failed part or a denied warranty lands on the product or the brand. Unclear means the text does not say.
| Target | Reviews | Share |
|---|---|---|
| The store | 4,232 | 98% |
| Ford product or vehicle | 26 | 0.6% |
| The brand, warranty, or corporate | 38 | 0.9% |
| Unclear from the text | 2 | 0.0% |
High or critical severity
0.0%
0 reviews
Still unresolved
45%
1,937 reviews
Warns others away
11%
463 reviews
Reviews with text on file
4,237
Readable below
Evidence
Read the reviews behind the count
Newest first, public review text, capped at 12 per view. Switch the filter to read only the reviews that point at the store or only the ones that point at the product and the brand.
Loading reviews
Other categories
Compare against the rest of the mix
Other
89,810 reviews . 4.7% blame the store
Communication
52,237 reviews . 90% blame the store
Appointment availability
30,305 reviews . 82% blame the store
Staff behavior
23,620 reviews . 96% blame the store
Pricing and fees
21,234 reviews . 93% blame the store
Financing
12,393 reviews . 93% blame the store
Facility and vehicle care
11,818 reviews . 88% blame the store
Wait time
8,290 reviews . 93% blame the store
Misrepresentation
4,180 reviews . 95% blame the store