Donley Ford Of Ashland, Inc
Ashland, OH13 mi
Google rating
4.7
1,162 reviews
Enhanced Score
4.69★
EXCELLENT- National
- #421 of 2,783 · Top 15%
- OH market
- #23 of 128
Independent Ford dealership research
Graham Ford
1515 W 4th St, Mansfield, OH 44906Ford dealer
- Sunday
- closed
- Monday
- 9:00 AM - 7:00 PM
- Tuesday
- 9:00 AM - 6:00 PM
- Wednesday
- 9:00 AM - 6:00 PM
- Thursday
- 9:00 AM - 7:00 PM
- Friday
- 9:00 AM - 6:00 PM
- Saturday
- 9:00 AM - 4:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.23★
Recurring friction shows up often enough to notice before you visit.
Google consumer rating
4.20★
443 consumer reviews
National standing
#2,499 of 2,783
Bottom 11% of ranked Ford dealerships
#15 of 18 Ford dealerships in the Mansfield market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.23.
How consumers rated this dealership
- 5 star310 (70%)
- 4 star43 (10%)
- 3 star22 (5%)
- 2 star10 (2%)
- 1 star58 (13%)
Reviews, last 12 months
59
Low-star, last 12 months
16
Low-star on record
74
What consumers complain about
From 26 analyzed low-star reviews.
- Communication or no callbacks17
- Service delays or appointments11
- Safety or reliability9
- Poor treatment or pressure9
- Finance, contracts, warranties4
- Pricing, add-ons, bait and switch3
- Explicit warnings to avoid3
- Other1
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
1515 W 4th St, Mansfield, OH 44906
Compare nearby Ford dealerships
Closest rated stores in OH, starting 13 mi away.
Sponsler-Donley Ford Of Mount Vernon
Mount Vernon, OH26 mi
Google rating
4.7
1,104 reviews
Enhanced Score
4.69★
EXCELLENT- National
- #436 of 2,783 · Top 16%
- OH market
- #25 of 128
2 low-star reviews in the last 12 months of 100 total
Don Tester Ford Inc
Norwalk, OH31 mi
Google rating
4.5
352 reviews
Enhanced Score
4.50★
GOOD- National
- #1,653 of 2,783 · Bottom 42%
- OH market
- #68 of 128
Mathews Ford Marion, Inc
Marion, OH32 mi
Google rating
4.2
641 reviews
Enhanced Score
4.22★
WATCH- National
- #2,514 of 2,783 · Bottom 11%
- OH market
- #118 of 128
6 low-star reviews in the last 12 months of 61 total
Pallotta Ford
Wooster, OH34 mi
Google rating
4.5
946 reviews
Enhanced Score
4.50★
GOOD- National
- #1,513 of 2,783 · Bottom 47%
- OH market
- #74 of 128
8 low-star reviews in the last 12 months of 92 total
Village Motors, Inc
Millersburg, OH37 mi
Google rating
4.3
250 reviews
Enhanced Score
4.33★
WATCH- National
- #2,209 of 2,783 · Bottom 22%
- OH market
- #104 of 128
6 low-star reviews in the last 12 months of 29 total
For Graham Ford
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.2
- 443 reviews
- Low-star reviews on record Live
- 74
- Low-star, last 12 months Live
- 16
- Nearby stores ranked higher Derived
- 5 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Graham Ford.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
WATCH4.23
Enhanced Score
- Google rating
- 4.2
- Last 12 months
- 4.07
Reviews from the last year average -0.13 against the lifetime rating. The recent experience is pulling the number down.
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
74
Last 12 months
16
- Live
Competitive position
- National
- #2,499 of 2,783Bottom 11%
- OH state
- #117 of 128
- Mansfield market, 45 mi
- #15 of 18
Derived5 of the 6 closest Ford stores score higher. Gap to the market leader: 0.46.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- Donley Ford Of Ashland, Inc13 mi4.69
- Sponsler-Donley Ford Of Mount Vernon26 mi4.69
- Pallotta Ford34 mi4.50
- Don Tester Ford Inc31 mi4.50
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Graham Ford is #5 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Donley Ford Of Ashland, Inc | 13 mi | 4.7 | 1,162 | 4.69 | #421 |
| 2Sponsler-Donley Ford Of Mount Vernon | 26 mi | 4.7 | 1,104 | 4.69 | #436 |
| 3Pallotta Ford | 34 mi | 4.5 | 946 | 4.50 | #1,513 |
| 4Don Tester Ford Inc | 31 mi | 4.5 | 352 | 4.50 | #1,653 |
| 5Graham Ford You | 4.2 | 443 | 4.23 | #2,499 | |
| 6Mathews Ford Marion, Inc | 32 mi | 4.2 | 641 | 4.22 | #2,514 |
Customer sentiment
What customers say goes wrong at Graham Ford.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Graham Ford: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Graham Ford.
The public reputation of Graham Ford has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan