Graham Ford
Mansfield, OH13 mi
Google rating
4.2
443 reviews
Enhanced Score
4.23★
WATCH- National
- #2,499 of 2,783 · Bottom 11%
- OH market
- #117 of 128
16 low-star reviews in the last 12 months of 59 total
Independent Ford dealership research
Donley Ford Of Ashland, Inc
1641 Claremont Ave, Ashland, OH 44805Ford dealer
- Sunday
- closed
- Monday
- 9:00 AM - 8:00 PM
- Tuesday
- 9:00 AM - 6:00 PM
- Wednesday
- 9:00 AM - 6:00 PM
- Thursday
- 9:00 AM - 8:00 PM
- Friday
- 9:00 AM - 6:00 PM
- Saturday
- 9:00 AM - 4:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.69★
Consistently strong consumer experience across sales and service.
Google consumer rating
4.70★
1,162 consumer reviews
National standing
#421 of 2,783
Top 15% of ranked Ford dealerships
#3 of 22 Ford dealerships in the Ashland market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.69.
How consumers rated this dealership
- 5 star1,038 (89%)
- 4 star45 (4%)
- 3 star19 (2%)
- 2 star14 (1%)
- 1 star46 (4%)
Reviews, last 12 months
Data updating
Low-star, last 12 months
Data updating
Low-star on record
0
What consumers complain about
Complaint themes for this dealership are updating.
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
1641 Claremont Ave, Ashland, OH 44805
Compare nearby Ford dealerships
Closest rated stores in OH, starting 13 mi away.
Pallotta Ford
Wooster, OH22 mi
Google rating
4.5
946 reviews
Enhanced Score
4.50★
GOOD- National
- #1,513 of 2,783 · Bottom 47%
- OH market
- #74 of 128
8 low-star reviews in the last 12 months of 92 total
Dale James Ford, Inc
Apple Creek, OH27 mi
Google rating
3.5
57 reviews
Enhanced Score
3.96★
CAUTION- National
- #2,760 of 2,783 · Bottom 2%
- OH market
- #127 of 128
2 low-star reviews in the last 12 months of 4 total
Don Tester Ford Inc
Norwalk, OH29 mi
Google rating
4.5
352 reviews
Enhanced Score
4.50★
GOOD- National
- #1,653 of 2,783 · Bottom 42%
- OH market
- #68 of 128
Village Motors, Inc
Millersburg, OH30 mi
Google rating
4.3
250 reviews
Enhanced Score
4.33★
WATCH- National
- #2,209 of 2,783 · Bottom 22%
- OH market
- #104 of 128
6 low-star reviews in the last 12 months of 29 total
Sponsler-Donley Ford Of Mount Vernon
Mount Vernon, OH32 mi
Google rating
4.7
1,104 reviews
Enhanced Score
4.69★
EXCELLENT- National
- #436 of 2,783 · Top 16%
- OH market
- #25 of 128
2 low-star reviews in the last 12 months of 100 total
For Donley Ford Of Ashland, Inc
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.7
- 1,162 reviews
- Low-star reviews on record Live
- 0
- Low-star, last 12 months Live
- Updating
- Nearby stores ranked higher Derived
- 0 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Donley Ford Of Ashland, Inc.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
EXCELLENT4.69
Enhanced Score
- Google rating
- 4.7
- Last 12 months
- n/a
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
0
Last 12 months
Data updating
- Live
Competitive position
- National
- #421 of 2,783Top 15%
- OH state
- #23 of 128
- Ashland market, 45 mi
- #3 of 22
DerivedHighest Enhanced Score of the 7 closest Ford stores.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- This store4.69
- Sponsler-Donley Ford Of Mount Vernon32 mi4.69
- Pallotta Ford22 mi4.50
- Don Tester Ford Inc29 mi4.50
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Donley Ford Of Ashland, Inc is #1 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Donley Ford Of Ashland, Inc You | 4.7 | 1,162 | 4.69 | #421 | |
| 2Pallotta Ford | 22 mi | 4.5 | 946 | 4.50 | #1,513 |
| 3Don Tester Ford Inc | 29 mi | 4.5 | 352 | 4.50 | #1,653 |
| 4Village Motors, Inc | 30 mi | 4.3 | 250 | 4.33 | #2,209 |
| 5Graham Ford | 13 mi | 4.2 | 443 | 4.23 | #2,499 |
| 6Dale James Ford, Inc | 27 mi | 3.5 | 57 | 3.96 | #2,760 |
Customer sentiment
What customers say goes wrong at Donley Ford Of Ashland, Inc.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Donley Ford Of Ashland, Inc: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Donley Ford Of Ashland, Inc.
The public reputation of Donley Ford Of Ashland, Inc has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan