Chapman Ford Of Lancaster
Lancaster, PA5.0 mi
Google rating
4.5
1,718 reviews
Enhanced Score
4.50★
GOOD- National
- #1,418 of 2,783 · Bottom 50%
- PA market
- #89 of 145
12 low-star reviews in the last 12 months of 100 total
Independent Ford dealership research
Keller Bros. Ford
730 S Broad St, Lititz, PA 17543Ford dealer
- Sunday
- closed
- Monday
- 8:00 AM - 8:00 PM
- Tuesday
- 8:00 AM - 8:00 PM
- Wednesday
- 8:00 AM - 8:00 PM
- Thursday
- 8:00 AM - 8:00 PM
- Friday
- 8:00 AM - 6:00 PM
- Saturday
- 9:00 AM - 4:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.79★
Consistently strong consumer experience across sales and service.
Google consumer rating
4.80★
1,216 consumer reviews
National standing
#126 of 2,783
Top 5% of ranked Ford dealerships
#6 of 31 Ford dealerships in the Lititz market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.79.
How consumers rated this dealership
- 5 star1,105 (91%)
- 4 star59 (5%)
- 3 star13 (1%)
- 2 star12 (1%)
- 1 star27 (2%)
Reviews, last 12 months
100
Low-star, last 12 months
1
Low-star on record
52
What consumers complain about
From 1 analyzed low-star reviews.
- Pricing, add-ons, bait and switch1
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
730 S Broad St, Lititz, PA 17543
Compare nearby Ford dealerships
Closest rated stores in PA, starting 5.0 mi away.
Keller Bros Motor Co
Lebanon, PA10 mi
Google rating
4.7
1,076 reviews
Enhanced Score
4.69★
EXCELLENT- National
- #440 of 2,783 · Top 16%
- PA market
- #23 of 145
3 low-star reviews in the last 12 months of 100 total
Susquehanna Ford
Willow Street, PA15 mi
Google rating
4.4
393 reviews
Enhanced Score
4.41★
WATCH- National
- #1,838 of 2,783 · Bottom 35%
- PA market
- #99 of 145
10 low-star reviews in the last 12 months of 100 total
Maguire's Ford Of Hershey, Inc
Palmyra, PA18 mi
Google rating
4.5
1,061 reviews
Enhanced Score
4.50★
GOOD- National
- #1,489 of 2,783 · Bottom 47%
- PA market
- #80 of 145
8 low-star reviews in the last 12 months of 100 total
Ciocca Ford Of York
York, PA23 mi
Google rating
4.2
729 reviews
Enhanced Score
4.22★
WATCH- National
- #2,525 of 2,783 · Bottom 10%
- PA market
- #138 of 145
12 low-star reviews in the last 12 months of 26 total
Hoffman Ford Sales, Inc
Harrisburg, PA29 mi
Google rating
4.6
1,663 reviews
Enhanced Score
4.60★
GOOD- National
- #875 of 2,783 · Top 31%
- PA market
- #37 of 145
12 low-star reviews in the last 12 months of 100 total
For Keller Bros. Ford
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.8
- 1,216 reviews
- Low-star reviews on record Live
- 52
- Low-star, last 12 months Live
- 1
- Nearby stores ranked higher Derived
- 0 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Keller Bros. Ford.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
EXCELLENT4.79
Enhanced Score
- Google rating
- 4.8
- Last 12 months
- 4.93
Reviews from the last year average +0.13 against the lifetime rating. Recent experience is holding the number up.
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
52
Last 12 months
1
- Live
Competitive position
- National
- #126 of 2,783Top 5%
- PA state
- #11 of 145
- Lititz market, 45 mi
- #6 of 31
DerivedHighest Enhanced Score of the 7 closest Ford stores.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- This store4.79
- Keller Bros Motor Co10 mi4.69
- Hoffman Ford Sales, Inc29 mi4.60
- Chapman Ford Of Lancaster5.0 mi4.50
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Keller Bros. Ford is #1 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Keller Bros. Ford You | 4.8 | 1,216 | 4.79 | #126 | |
| 2Keller Bros Motor Co | 10 mi | 4.7 | 1,076 | 4.69 | #440 |
| 3Chapman Ford Of Lancaster | 5.0 mi | 4.5 | 1,718 | 4.50 | #1,418 |
| 4Maguire's Ford Of Hershey, Inc | 18 mi | 4.5 | 1,061 | 4.50 | #1,489 |
| 5Susquehanna Ford | 15 mi | 4.4 | 393 | 4.41 | #1,838 |
| 6Ciocca Ford Of York | 23 mi | 4.2 | 729 | 4.22 | #2,525 |
Customer sentiment
What customers say goes wrong at Keller Bros. Ford.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Keller Bros. Ford: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Keller Bros. Ford.
The public reputation of Keller Bros. Ford has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan