Gene Latta Ford, Inc
Hanover, PA20 mi
Google rating
4.8
2,089 reviews
Enhanced Score
4.79★
EXCELLENT- National
- #85 of 2,783 · Top 3%
- PA market
- #7 of 145
2 low-star reviews in the last 12 months of 100 total
Independent Ford dealership research
Ciocca Ford Of York
1801 Whiteford Rd, York, PA 17402Ford dealer
- Sunday
- closed
- Monday
- 8:30 AM - 8:00 PM
- Tuesday
- 8:30 AM - 8:00 PM
- Wednesday
- 8:30 AM - 8:00 PM
- Thursday
- 8:30 AM - 8:00 PM
- Friday
- 8:30 AM - 6:00 PM
- Saturday
- 8:30 AM - 5:00 PM
Public review data collected August 22, 2026. Figures change as new reviews arrive.
FordRatings Enhanced Score
Enhanced Scoring, weighted from the public record
4.22★
Recurring friction shows up often enough to notice before you visit.
Google consumer rating
4.20★
729 consumer reviews
National standing
#2,525 of 2,783
Bottom 10% of ranked Ford dealerships
#19 of 21 Ford dealerships in the York market
Enhanced Scoring weights the public star rating by review volume and low-star patterns. How scoring works. Score value: 4.22.
How consumers rated this dealership
- 5 star528 (72%)
- 4 star61 (8%)
- 3 star23 (3%)
- 2 star22 (3%)
- 1 star95 (13%)
Reviews, last 12 months
26
Low-star, last 12 months
12
Low-star on record
98
What consumers complain about
From 29 analyzed low-star reviews.
- Communication or no callbacks13
- Poor treatment or pressure12
- Explicit warnings to avoid12
- Pricing, add-ons, bait and switch11
- Safety or reliability10
- Service delays or appointments7
- Finance, contracts, warranties5
Review analysis over time
Monthly review volume, the star distribution behind the average, and how the complaint categories at this store shifted quarter by quarter.
Open the review analysisRecent public reviews
The newest reviews on record, as shoppers read them.
Questions to ask before you go
- 1Ask for the out-the-door number in writing, including every dealer add-on and fee.
- 2Ask which add-ons are optional and have them removed from the worksheet before you agree.
- 3Ask who handles a service complaint after the sale, by name, and how to reach that person.
- 4Ask how long a diagnostic takes and whether a loaner or shuttle is included.
- 5Ask for the warranty and service-contract terms in writing before financing is signed.
Where it is
1801 Whiteford Rd, York, PA 17402
Compare nearby Ford dealerships
Closest rated stores in PA, starting 20 mi away.
Chapman Ford Of Lancaster
Lancaster, PA20 mi
Google rating
4.5
1,718 reviews
Enhanced Score
4.50★
GOOD- National
- #1,418 of 2,783 · Bottom 50%
- PA market
- #89 of 145
12 low-star reviews in the last 12 months of 100 total
Bob Ruth Ford, Inc
Dillsburg, PA21 mi
Google rating
4.7
7,644 reviews
Enhanced Score
4.70★
EXCELLENT- National
- #253 of 2,783 · Top 9%
- PA market
- #15 of 145
6 low-star reviews in the last 12 months of 100 total
Maguire's Ford Of Hershey, Inc
Palmyra, PA21 mi
Google rating
4.5
1,061 reviews
Enhanced Score
4.50★
GOOD- National
- #1,489 of 2,783 · Bottom 47%
- PA market
- #80 of 145
8 low-star reviews in the last 12 months of 100 total
Keller Bros. Ford
Lititz, PA23 mi
Google rating
4.8
1,216 reviews
Enhanced Score
4.79★
EXCELLENT- National
- #126 of 2,783 · Top 5%
- PA market
- #11 of 145
1 low-star reviews in the last 12 months of 100 total
Susquehanna Ford
Willow Street, PA23 mi
Google rating
4.4
393 reviews
Enhanced Score
4.41★
WATCH- National
- #1,838 of 2,783 · Bottom 35%
- PA market
- #99 of 145
10 low-star reviews in the last 12 months of 100 total
For Ciocca Ford Of York
Your Google rating only tells part of the story.
See what a shopper sees about this dealership before they ever reach its website. FordRatings reads the same public record a shopper does, then scores what the star rating hides: how much of the record is low-star, whether anyone answers, what the complaints are about, and which nearby store wins the comparison.
- Google rating Live
- 4.2
- 729 reviews
- Low-star reviews on record Live
- 98
- Low-star, last 12 months Live
- 12
- Nearby stores ranked higher Derived
- 6 of 6
- Enhanced Score, closest ranked Ford dealerships
- Prioritized review opportunities Derived
- Scoring
- Opens with low-star text on file
See the evidence first
Summary figures are public. Review-level detail opens with dealership verification.
The evidence
The analysis already exists for Ciocca Ford Of York.
Each module is labeled so you know what you are reading: live figures from the public record, arithmetic on those figures, or analysis that opens with verification.
- Live
Reputation health
WATCH4.22
Enhanced Score
- Google rating
- 4.2
- Last 12 months
- 3.19
Reviews from the last year average -1.01 against the lifetime rating. The recent experience is pulling the number down.
PreviewMonth-over-month movement unlocks with the next monthly capture.
- Live
Negative review exposure
Low-star on record
98
Last 12 months
12
- Live
Competitive position
- National
- #2,525 of 2,783Bottom 10%
- PA state
- #138 of 145
- York market, 45 mi
- #19 of 21
Derived6 of the 6 closest Ford stores score higher. Gap to the market leader: 0.57.
- Derived
Review challenge opportunities
- Derived
Rating scenario analysis
- Derived
Highest-impact reviews
- Live
Competitor comparison
- Gene Latta Ford, Inc20 mi4.79
- Keller Bros. Ford23 mi4.79
- Bob Ruth Ford, Inc21 mi4.70
- Chapman Ford Of Lancaster20 mi4.50
- Dealer access
Reputation action plan
Plan opens with dealership access
Competitive pressure
Your customers have options.
A shopper searching for a Ford dealer sees these stores side by side before they ever reach a dealership website. On that screen Ciocca Ford Of York is #6 of 6 by Enhanced Score. The comparison happens in the search results, and the store with the stronger public record usually wins the comparison.
Closest ranked Ford stores
Live| Dealership | Distance | Reviews | Score | National | |
|---|---|---|---|---|---|
| 1Gene Latta Ford, Inc | 20 mi | 4.8 | 2,089 | 4.79 | #85 |
| 2Keller Bros. Ford | 23 mi | 4.8 | 1,216 | 4.79 | #126 |
| 3Bob Ruth Ford, Inc | 21 mi | 4.7 | 7,644 | 4.70 | #253 |
| 4Chapman Ford Of Lancaster | 20 mi | 4.5 | 1,718 | 4.50 | #1,418 |
| 5Maguire's Ford Of Hershey, Inc | 21 mi | 4.5 | 1,061 | 4.50 | #1,489 |
| 6Ciocca Ford Of York You | 4.2 | 729 | 4.22 | #2,525 |
Customer sentiment
What customers say goes wrong at Ciocca Ford Of York.
Every low-star review on file is classified into a consumer problem type. Shares are of the analyzed low-star reviews for this store. Positive-theme classification is not wired yet and is marked as a preview.
Complaint mix by category
DerivedA review can carry more than one category. Categories with fewer than five reviews are muted.
Most common complaint
LiveLoading
Fastest-growing negative theme
PreviewLoading
Needs at least 20 analyzed reviews in each 90-day window and five per theme.
Top positive theme
PreviewNot yet classified
Reviews rated 4 to 5 are not theme-tagged yet. The card is wired to receive that signal when it lands.
What FordRatings does
From public record to measurable recovery, in five steps.
Knowing the score is the start. The work is turning it into fewer lost shoppers. This is the sequence every engagement runs.
- Step 1
Identify
Find the reputation damage on the public record for Ciocca Ford Of York: low-star exposure, the complaint themes that repeat, where nearby stores win the comparison, and the reviews nobody answered.
- Step 2
Prioritize
Rank what matters most. Each low-star review is scored on six factors so the highest-impact reviews, the repeat themes and the urgent risks come first, not the loudest.
- Step 3
Remediate
FordRatings supports the work that follows: platform policy challenges where a review qualifies for one, a response standard for the rest, and a named owner for each recurring issue. Platforms decide challenge outcomes, so nothing here promises a removal.
- Step 4
Monitor
Track rating and rank movement, new low-star exposure, response discipline, competitor movement and sentiment shifts against a locked monthly capture that never changes after the fact.
- Step 5
Prove
Show measurable before-and-after progress: rating, national and local rank, negative exposure, response behavior and market position, with the underlying evidence attached.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Unlock the analysis
See what FordRatings found about Ciocca Ford Of York.
The public reputation of Ciocca Ford Of York has already been analyzed. Dealership verification unlocks the Reputation Intelligence Report: flagged-review analysis, competitive position and the specific opportunities for improvement.
Unlocking requires dealership verification. A person confirms affiliation, not a bot.
Flagged-review analysis
Review analysis available, scored and ordered by harm
Competitive position
Every nearby Ford store, ranked on the same score
Opportunities for improvement
Rating scenarios and a response plan