Complaint drilldown
Staff behavior
Rude, dismissive, condescending, or aggressive treatment by a person on site. 23,673 classified reviews, 8.9% of the 264,947 classified nationally, spread across 2,631 stores.
Reviews
23,673
8.9% of all classified
Blames the store
96%
22,800 reviews
Blames product or brand
3.5%
839 reviews
Last 90 days
1,284
-19% vs prior 90
Who the customer holds responsible
Store, product, or brand
Attribution is read off the text of each review at classification. A customer describing a broken promise at the desk lands on the store. A customer describing a failed part or a denied warranty lands on the product or the brand. Unclear means the text does not say.
| Target | Reviews | Share |
|---|---|---|
| The store | 22,800 | 96% |
| Ford product or vehicle | 233 | 1.0% |
| The brand, warranty, or corporate | 606 | 2.6% |
| Unclear from the text | 21 | 0.1% |
High or critical severity
0.0%
0 reviews
Still unresolved
7.7%
1,818 reviews
Warns others away
6.8%
1,612 reviews
Reviews with text on file
22,916
Readable below
Evidence
Read the reviews behind the count
Newest first, public review text, capped at 12 per view. Switch the filter to read only the reviews that point at the store or only the ones that point at the product and the brand.
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Other categories
Compare against the rest of the mix
Other
89,862 reviews . 4.7% blame the store
Communication
52,313 reviews . 90% blame the store
Appointment availability
30,357 reviews . 82% blame the store
Pricing and fees
21,264 reviews . 93% blame the store
Financing
12,420 reviews . 93% blame the store
Facility and vehicle care
11,835 reviews . 88% blame the store
Wait time
8,309 reviews . 93% blame the store
Repair quality
4,333 reviews . 98% blame the store
Misrepresentation
4,182 reviews . 95% blame the store