Complaint drilldown
Inventory
Vehicle not there, allocation lost, order never arrived. 1,383 classified reviews, 0.5% of the 265,069 classified nationally, spread across 999 stores.
Reviews
1,383
0.5% of all classified
Blames the store
97%
1,337 reviews
Blames product or brand
2.2%
30 reviews
Last 90 days
25
-40% vs prior 90
Who the customer holds responsible
Store, product, or brand
Attribution is read off the text of each review at classification. A customer describing a broken promise at the desk lands on the store. A customer describing a failed part or a denied warranty lands on the product or the brand. Unclear means the text does not say.
| Target | Reviews | Share |
|---|---|---|
| The store | 1,337 | 97% |
| Ford product or vehicle | 11 | 0.8% |
| The brand, warranty, or corporate | 19 | 1.4% |
| Unclear from the text | 12 | 0.9% |
High or critical severity
0.0%
0 reviews
Still unresolved
10%
144 reviews
Warns others away
3.1%
43 reviews
Reviews with text on file
1,247
Readable below
Evidence
Read the reviews behind the count
Newest first, public review text, capped at 12 per view. Switch the filter to read only the reviews that point at the store or only the ones that point at the product and the brand.
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Other categories
Compare against the rest of the mix
Other
89,886 reviews . 4.7% blame the store
Communication
52,344 reviews . 90% blame the store
Appointment availability
30,384 reviews . 82% blame the store
Staff behavior
23,685 reviews . 96% blame the store
Pricing and fees
21,276 reviews . 93% blame the store
Financing
12,427 reviews . 93% blame the store
Facility and vehicle care
11,838 reviews . 88% blame the store
Wait time
8,312 reviews . 93% blame the store
Repair quality
4,333 reviews . 98% blame the store