Complaint drilldown
Repeat repair
Same problem back again after one or more visits. 2,135 classified reviews, 0.8% of the 264,947 classified nationally, spread across 1,313 stores.
Reviews
2,135
0.8% of all classified
Blames the store
87%
1,850 reviews
Blames product or brand
12%
263 reviews
Last 90 days
87
-25% vs prior 90
Who the customer holds responsible
Store, product, or brand
Attribution is read off the text of each review at classification. A customer describing a broken promise at the desk lands on the store. A customer describing a failed part or a denied warranty lands on the product or the brand. Unclear means the text does not say.
| Target | Reviews | Share |
|---|---|---|
| The store | 1,850 | 87% |
| Ford product or vehicle | 172 | 8.1% |
| The brand, warranty, or corporate | 91 | 4.3% |
| Unclear from the text | 1 | 0.0% |
High or critical severity
0.0%
0 reviews
Still unresolved
34%
717 reviews
Warns others away
12%
247 reviews
Reviews with text on file
2,125
Readable below
Evidence
Read the reviews behind the count
Newest first, public review text, capped at 12 per view. Switch the filter to read only the reviews that point at the store or only the ones that point at the product and the brand.
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Other categories
Compare against the rest of the mix
Other
89,862 reviews . 4.7% blame the store
Communication
52,313 reviews . 90% blame the store
Appointment availability
30,357 reviews . 82% blame the store
Staff behavior
23,673 reviews . 96% blame the store
Pricing and fees
21,264 reviews . 93% blame the store
Financing
12,420 reviews . 93% blame the store
Facility and vehicle care
11,835 reviews . 88% blame the store
Wait time
8,309 reviews . 93% blame the store
Repair quality
4,333 reviews . 98% blame the store